1. This Return and Refund policy shall only be applicable for home delivery shopping via Nueliv online website only.
2. Return/Exchange of Products or refund can be arranged under the following reasons:
– If any Product has been delivered in a damaged or defective condition; or
– If the Product is out of date or expired; or
– If the wrong Product which is different from the Order is delivered
Provided Always that the Customer shall return or caused to be returned to Nueliv the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.
3. If a Product which was ordered and invoiced is not included in the delivery, Nueliv shall either refund the Customer the value of that Product or replace the Product.
4. If any Product which was not included in the Customer’s Order is delivered to the Customer, Nueliv shall collect the Product from the Customer.
5. If the Customer has been charged for a Product which has not been delivered, Nueliv shall refund the Customer the value of the Product as originally charged to the Customer.
6. All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period your financial institution takes to finalize the refund. Nueliv shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
7. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Nueliv HQ at the following address: –
Anetworkz Sdn Bhd
No 41-2, Setia Avenue
No 2,Jalan Setia Prima S U13/S,
Setia Alam, 40170 Shah Alam